Privacy Policy

Last updated: 20 August 2026

Willgrade Media respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and protect information when you visit www.willgrademedia.co.uk, contact us or use our services.

WHO WE ARE

Willgrade Media is the data controller responsible for the personal information covered by this policy.

Website: www.willgrademedia.co.uk
Email: enquiries@willgrademedia.co.uk

INFORMATION WE MAY COLLECT

We may collect:

• Your name, email address and business or organisation name.
• Information you provide through our contact form, emails or other communications.
• Details about your project, enquiry or the services you require.
• Client correspondence, contracts, invoices and payment records.
• Technical information such as your IP address, browser, device, approximate location and how you use our website.
• Cookie and analytics information, subject to your preferences.

Please do not send sensitive personal information through our website unless it is necessary for your enquiry.

HOW WE COLLECT INFORMATION

We collect personal information when you:

• Complete a contact form.
• Contact us by email or social media.
• Request information, a quotation or one of our services.
• Enter into a working relationship with Willgrade Media.
• Visit or interact with our website.

Some technical information is collected automatically through Wix and any cookies or analytics tools enabled on the website.

HOW WE USE YOUR INFORMATION

We may use your information to:

• Respond to enquiries and provide quotations.
• Discuss, arrange and deliver requested services.
• Manage client relationships, projects, contracts and payments.
• Operate, maintain and secure our website.
• Understand how visitors use the website and improve its performance.
• Maintain appropriate business and financial records.
• Comply with legal, regulatory and tax obligations.
• Send marketing communications where you have actively agreed to receive them or where otherwise permitted by law.

OUR LAWFUL BASES

We process personal information under one or more of the following lawful bases:

• Contract – where processing is necessary to take steps at your request or provide agreed services.
• Legitimate interests – where necessary to operate, protect and develop our business, respond to enquiries and maintain effective client relationships, provided those interests do not override your rights.
• Legal obligation – where we must retain or disclose information to comply with the law.
• Consent – where you have actively agreed to marketing, optional cookies or another specific use of your information.

You may withdraw your consent at any time.

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function correctly. Other cookies, including analytics or marketing cookies, will only be used where you have provided the required consent.

You can accept, reject or manage optional cookies through the cookie banner displayed on the website. You can also control cookies through your browser settings, although blocking essential cookies may affect how the website functions.

SHARING YOUR INFORMATION

We may share information with trusted service providers where necessary to operate our website or deliver our services. These may include:

• Wix, which hosts and supports the website.
• Email, cloud-storage and communication providers.
• Analytics providers where enabled and consented to.
• Payment, accounting or administrative service providers.
• Professional advisers, regulators or public authorities where legally required.

These providers may only use personal information for the services they provide to us and must handle it securely. We do not sell or rent your personal information.

INTERNATIONAL DATA TRANSFERS

Some technology providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate legal protections are in place, such as an adequacy decision or approved contractual safeguards.

HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary:

• General enquiries that do not lead to work will normally be retained for up to 12 months.
• Client, contractual, invoicing and financial records may be retained for up to six years after the relationship ends where required for legal, accounting or tax purposes.
• Marketing information will be retained until you unsubscribe, withdraw consent or the information is no longer required.
• Cookie and analytics information is retained according to the relevant cookie settings and provider retention periods.

Information may be retained for longer where necessary to establish, exercise or defend legal claims.

SECURITY

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. However, no internet-based service can guarantee complete security.

YOUR DATA-PROTECTION RIGHTS

Depending on the circumstances, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information.
• Request that we restrict how your information is used.
• Object to certain processing, including direct marketing.
• Request the transfer of information you provided to us.
• Withdraw consent at any time.

These rights are not absolute and may not apply in every situation. We will normally respond to a valid request within one month.

To exercise your rights, email enquiries@willgrademedia.co.uk.

MARKETING

We will not add you to a marketing list simply because you contacted us about a service. Where consent is required, we will ask for it separately.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us directly.

CHILDREN

Our website and services are not directed specifically at children under 16, and we do not knowingly collect their personal information through the website.

THIRD-PARTY LINKS

Our website may contain links to other websites or services. Willgrade Media is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

COMPLAINTS

Please contact us first if you have concerns about how we use your information so that we can try to resolve the matter.

Email: enquiries@willgrademedia.co.uk

You also have the right to complain to the Information Commissioner’s Office:

Website: www.ico.org.uk

CHANGES TO THIS POLICY

We may update this privacy policy when our services, website or legal obligations change. The latest version will always be published on this page with its revision date.